GP Fees & Billing

Healthcare professional speaking with a patient
Fees & Billing

Mixed Billing Practice

Southcare Medical Centre is a mixed billing practice. Bulk billing is available to patients who meet the clinic’s eligibility criteria:

  • Patients aged 15 years or younger
  • Pension or concession card holders
  • Aboriginal and Torres Strait Islander patients
  • DVA Gold Card holders

Consultation Fees

Consultation fees effective from 1 July 2026

Consultation fees effective from 1 July 2026
Consultation type Fee Medicare rebate Estimated out-of-pocket cost
Standard consultation $90.00 $45.05 $44.95
Long consultation $143.00 $87.10 $54.90
Extended consultation $198.00 $128.35 $69.65

The out-of-pocket amount shown is the difference between the consultation fee and the listed Medicare rebate. Your rebate and final cost depend on your eligibility and the service provided. Please confirm the fee with reception if you have questions.

Fees & Billing

Payment and Additional Fees

Appointment fees are payable on the day. Southcare accepts all payment methods.

After-hours fees apply to appointments before 8:00 am on weekdays and after 1:00 pm on Saturdays. Please contact reception to confirm the applicable after-hours fee.

Additional services, procedures or treatments may incur a fee. Please ask reception or your doctor about any additional costs before the service is provided.

Cancellations and Missed Appointments

Please provide at least one hour’s notice to cancel or reschedule your appointment. A $20 non-attendance fee applies if you miss your appointment or provide less than one hour’s notice.

Frequently Asked Billing Questions

Practice Policies

Healthcare professional speaking with a patient

Patient Privacy and Personal Information

Southcare Medical Centre respects your privacy and takes care when handling your personal and health information. Information is collected and used to support your care and is handled in accordance with applicable privacy requirements.

You can ask our team how your information is collected, used, stored or shared. You may also request access to personal health information held by the practice. Some limits may apply where access could affect another person’s privacy or safety.

Our privacy policy and general privacy information are available from reception. Please contact the practice if you would like a copy or have a question about your information.

Healthcare professional speaking with a patient

Feedback and Complaints

We welcome feedback about your experience at Southcare Medical Centre. If you have a concern, please speak with your doctor or a member of our team so we can understand what happened and respond.

You can also contact us through our Contact Us page. Please include enough information for the practice to understand your concern. We take feedback and complaints seriously and will handle them respectfully.

Contact Us
Healthcare professionals discussing patient care

Respectful Behaviour

Southcare Medical Centre is committed to providing a safe and respectful environment for patients, doctors and staff. We ask everyone visiting the practice to treat others with courtesy and respect.

Aggressive, threatening or abusive behaviour towards staff, doctors or other patients is not acceptable. If behaviour creates a safety concern, the practice may take appropriate steps to protect patients and staff.